Refund policy

SHIPPING RETURNS POLICY

All our products are of a perishable nature, and therefore we can only provide refunds on a case-by-case basis if specific conditions are met, and our guidelines are explicitly followed. The responsibility of our customers regarding shipping is outlined in our shipping policy statement. For a refund request to be submitted, the customer must contact us immediately upon delivery of the order via phone or email. A delay in shipping is not a valid cause for refund. We recommend 1-day shipping to receive the freshest product possible and to account for any delays due to weather or postal service operations. If an order is rejected or returned upon delivery, we will not be able to process a refund. If a refund is issued, the customer is responsible for all charges for a new order. In the event a customer is charged for an item that is out of stock, we will contact and work with the customer to find a replacement, wait to deliver until we have restocked, or remove and refund that item to the card used for payment.

LOCAL ORDERS RETURN POLICY

Once the product leaves the store all sales are final and may not be exchanged or returned. Since our products are perishable and we are unable guarantee safe handling procedures have been followed once it leaves our possession, exchanges and refunds will only be made if the product has not left the store. If you are unsatisfied upon receiving your order, you must contact us immediately and a refund or exchange may be made on a very limited cases-by-case basis.

IF A THIRD PARTY COURIER SERVICE IS USED ON A PICK UP ORDER, WE CANNOT PROVIDE REFUNDS UNDER ANY CIRCUMSTANCES.

Please call the store at (305)646-8817 if you have any further questions.